Three days ago, I received an email from Al Shaya to let me know that they are following up on my problem. Earlier today, I received an email from the Op Manager - Pizza Express. Again, he sent an email with dear Sir or Madam hehehehe I got so used to being called "Sir" by now! hehehehe
Well, anyways... I ended up talking to him on the phone and he turned out to be super professional and nice. He apologized and explained to me the following....
"I would like to apologize also for the waiter handwritten total since our micro system service charge 10% button was disabled that day, and as I checked with supervisor was advised in advance that this charge applies for parties of 8 and above."
"In regards to the 20 % discount, NBK provide 10% on the rewards program and we provide 10% immediate discount, as per the manager that morning the card was new and did not have the logo, yet only the Olympic signs and that confused him and did not determine it was an NBK."
and he actually asked me if NBK Logo was on the card and I said that Mr. Camel along with NBK and alwatani were there, and that I did mention to the waiter the NBK discount before he even swiped the card. Again, he was very understanding about it and promised to make it up for me :-)
Thank you Fadi :-)
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8 comments:
I have a problem with all their restaurants, they make me pay for food.
I guess the manager was lebanese right?
Purg-
LOL and your point is?
Q8diet-
I think so... we spoke in English
My point is, why don't they compensate me for paying! I should not pay!
LoL @ Purg. He wants it all.
Purgatory-
yeah? Sure!!!
intlxpatr-
LOL I know
Honestly i was afraid that that cashier would lose his job , im sure for you this amount is peanuts ( yet not free , you work for it ) i am glad that " Mr or Madam Ansam " is a responsible blogger , who didn't use abuse the ( i would have ) and all this ended well,
Grey-
I didnt really get your message! but money to me is money... nothing is peanut! and you said it... I worked for it, but when I tell him about the discount before he even starts and ignores my request and then tell me that the discount "will come later" I got agitated... specially that the manager there did not try to solve the problem and did not even try to make it up to me! Oh and the Op Manager who sent me the email said that they told him that there was NO NBK logo or anything that is remotely connected to NBK!!!! Its my right you know?!
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